Refund Policy
We sell outcomes, not activity. If we don't deliver qualified meetings, you don't pay for them. Here's exactly how that works.
1. Seed pilot — 24-hour qualification review
Seed-tier clients (US$1,200/month) complete a qualification form at signup. We review it within 24 hours. If your business isn't a fit for our outreach model, we refund you in full and part ways — no hard feelings.
2. No-shows and unqualified meetings are replaced, free
A booked meeting that no-shows, or that doesn't match the industry, size, and geography criteria agreed in writing before outreach, does not count toward your quota. We replace it with another qualified meeting at no charge. Replacement — not a refund — is the remedy here, because the outcome you paid for is meetings, and we make sure you get them.
3. Monthly retainer
- Billed monthly in advance. Cancel any time before the next billing date — the current paid month runs its course.
- No partial-month refunds, but any qualified meetings short of your quota at period end are credited to the next period or replaced, your choice.
4. Pay per meeting
You are only ever charged for meetings that meet all three qualification criteria (right person, right company, actually attended). Anything else is replaced free — never billed.
5. How to request a refund or credit
Email hello@northsignal.net with your company name and what happened. We respond within 2 business days. Approved refunds go back to the original payment method within 5–10 business days.
6. What we don't refund
- Meetings that were qualified and attended — even if they didn't convert. Closing is your side of the table (see Terms of Service).
- Time already spent on research and outreach within a paid period you chose not to cancel.
7. Contact
NorthSignal · 68 Thoroughbred Way, Markham, ON L6C 0B6, Canada · hello@northsignal.net